NEC - UC Suite

NEC UC Suite

NEC’s UC Suite delivers integrated unified communications (UC) that enhance an organization’s productivity and collaboration.

It is a scalable, feature-rich solution that simplifies communications management and enables complete mobility. Specifically developed for small to medium size businesses, UC Suite users become more mobile and efficient.

UC Suite provides an easy, affordable way for businesses to implement UC functionality throughout their organization. It offers a wide-range of capabilities from managing communications on desktop personal computers (PCs), CRM Integration, Presence, collaboration through a multimedia softphone to placing a complete attendant console right on an operator’s PC.

UC Suite allows you the option of running it on a UNIVERGE SV9100 internal server blade, an external server or in a Virtual Machine environment – full functionality no matter which one is chosen.

With the UC Suite and its advanced UC applications, businesses are able to collaborate more easily and provide customers the attention they deserve in today’s increasingly mobile world.

Presence is about being able to share one’s availability status so everyone is aware of it and can act accordingly. It offers benefits to all parties in the potential communication session and provides instant visibility of availability, allowing an informed decision as to when and how to make contact with a colleague or partner. It also provides a means of controlling availability and preferences as to whom, when and by what method others can make contact. Presence management removes the crude barriers created by voicemail and email, replacing these by a much granular level of control.

Our all-in-one Unified Communications suite Business ConneCT offers all the advanced communications functionality you need, including call control and group information, voicemail, directory services, operator and call routing.

Simple and cost-effective to deploy, Business ConneCT’s three user modes – contact centre agent, operator and employee – use the same server, a single database and with a common user interface, and are managed from a central point.

Benefits

  • Increased efficiency in communication
  • Reduced decision making lead-times
  • Improved collaboration
  • Control of availability

In addition, each form of conferencing brings its own strengths – visual elements with video, power of speech with voice or audio conferencing, plus the benefit of being able to exchange data with instant messaging (IM). With unified communications (UC), you bring the strengths of all three together into an enriched collaborative environment, which not only adds to the user experience, but helps promote improved understanding and more productive conferencing.

Video alone adds an extra dimension to a unified communications solution. Historically video (and video conferencing in particular) has been a much maligned technology, reserved almost solely for management team conferencing suites. However, in a unified communications solution it brings real benefits to the user at the desktop level.

NEC’s Business ConneCT supports a wealth of communication methods, mobile and fixed devices and converged networks and applications to truly answer the needs of unified communications.

Benefits

  • Reduced costs in terms of travel and time
  • Improved understanding and productivity
  • Enhanced user experience
  • Increased efficiency and convenience

UC Desktop Client enables users to effectively manage various unified communications (UC) technologies all from a single, easy-to-use interface.

As an integral part of the UC application suite, UC Desktop Client can be used as a standalone application, via an Internet browser or integrated with Microsoft® Office Outlook®.

The UC Desktop Client combines various tools and features, which include:

  • Rich presence information
  • Instant messaging & group chat
  • Voice, video & web conferencing
  • White boarding, desktop sharing & screen capture
  • Intuitive call control, visual voicemail & individualized contact rules

UC Desktop Client is also federated, enabling its users to communicate with those using other UC platforms and applications.

With UC Desktop Client, enterprises can tailor communications to accommodate each employee’s role within the organization, helping companies become more efficient, responsive, collaborative and productive.

The UC Attendant provides your attendants/operators with cutting-edge technology that delivers to them the latest in advanced call processing capabilities and productivity enhancements. It gives them instant access to vital information, improving productivity and enabling better customer service.

UC Attendant offers:

  • Optimal call management through a customizable, intuitive user interface
  • Presence-enabled directory that seamlessly integrates with corporate directory data
  • Skills-based directory search to quickly find the person most suitable to assist the caller
  • A cost-effective way to increase attendant productivity
  • On screen call control with flexible routing
  • Seamless integration of presence-enabled directory with click to call, e-mail, SMS and IM
  • Optional threat recording, 911 alerts, on-call schedules, message taking and procedure management