NEC - SL2100

NEC SL2100

Smart Communications System

The way we do business and the way we communicate is changing rapidly. Mobility has become the norm. Customer expectations have soared and budgets have shrunk. The SL2100 galvanizes your team. In turn, it creates a positive customer experience that generates repeat business.

It’s highly cost effective because there’s more built-in. With VoIP capabilities, it puts Unified Communications within reach of small businesses or it can be used as a resilient TDM solution with future-proof upgrade potential. It also presents considerable savings and functionality over and above alternative hosted solutions.

Your business can’t afford downtime and nor can your communications. The SL2100 provides a reliable, ‘always on’ solution. There’s less hardware, less licenses and less maintenance to worry about.

Phones & Handsets

Digital Telephones

12 & 24 Button Digital Desktop Telephone

  • Elegantly designed and feature-packed
  • Customizable to meet employees’ specific communications needs
  • Supports a wide-range of features which can help improve overall employee efficiency and productivity
  • Delivers maximum deployment flexibility and investment protection
  • Easy to use intuitive interface and an interactive user manual
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IP DECT Handset

Designed for True On-Site Mobility

  • Delivers true on-site mobility that improves efficiency and productivity
  • Provides a cost-effective in-building wireless solution built on proven technology
  • Offers crystal clear speech, seamless handover and secure air interface through powerful encryption
  • Provides a powerful web-based management tool that simplifies administration
  • Improves customer satisfaction
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IP Telephone

IP Desktop Telephone for Easy Call Control

  • Elegantly designed and feature-packed
  • Customizable to meet employees’ specific communications needs
  • Supports a wide-range of features which can help improve overall employee efficiency and productivity
  • Delivers maximum deployment flexibility and investment protection
  • Easy to use intuitive interface and an interactive user manual
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  • More features built-in – less extras to pay for! That means less licenses, less hardware and less options to pay for. The SL2100 also grows with your business making incremental upgrades cost-effective and scalable.
  • Work smarter (InUC, WebRTC) – InUC allows users to update their presence status so that other users can see if they are out sick, on vacation or at lunch and WebRTC enables collaboration via video conferencing.
  • Head in the clouds? Premises-based as opposed to a hosted solution – reduce or even eliminate recurring monthly subscription costs.
  • Smartphone SIP App – Use your existing Smartphone as a system extension complete with call control. Save on mobile call costs and remain reachable on a single number.
  • ACD and Contact Center software – Routes callers based on pre-established criteria and allows supervisors to monitor agents to ensure superior customer care.
  • Save on mobile phone charges – Smartphone SIP App and Mobile Extension enable phone system calls via your smartphone.
  • On-premises mobility – Mobile wireless handsets enable users to stay connected and productive from any location in your building.
  • E911 – Alerts specified users to who dialed 911 once an emergency call is made so that first responders can be routed to the emergency once onsite.
  • Low IT maintenance requirements – Keep IT costs down with a maintenance-free, hassle-free system. And as a truly reliable solution – save on downtime costs and potential lost business.
  • Built-in Audio Conferencing – Save travel and even hotel costs with easy to use conferencing.

InUC – Built-in collaboration

In today’s working environment, employees are spread across different locations. InUC is a unified communications application providing video conferencing, collaboration, document sharing, presence and instant messaging for any business of up to 128 users. Utilizing WebRTC (Real-Time Communications) – InUC provides highly cost-effective video and collaboration that works seamlessly within your IT environment.

Automatic Call Distribution (ACD)

The SL2100’s ACD is often found in offices that handle large volumes of incoming phone calls and efficiently routes callers based on pre-established criteria. When all agents are busy assisting callers, the outside party can listen to periodic announcement messages while waiting for an agent to become free. Callers can also overflow to another destination so that outside callers are not left waiting on hold for an extended period of time, making each interaction between your business and your customers quick and easy.

Contact Center

The SL2100’s Contact Center software allows up to two Supervisors to monitor the real-time activity of the system’s ACD, such as Agent State and ACD Queue Status, using their PC’s. They can also run ACD/Contact Center activity reports, such as Agent Call Summary, Abandoned Calls, etc…to ensure superior customer care.

Hotel/Motel

NEC’s SL2100’s Hotel/Motel provides personalized services that enhance guest’s experience along with powerful support for front/back office functions. Ideal for hotels of up to 120 rooms, this easy to use platform is designed to increase your staff’s productivity, ensure your guests have a memorable stay and significantly lower your running costs. Hotel/Motel offers everything from guestroom messaging, wake-up calls, and single digit dialing to front/back office functions such as message waiting, room status, flexible numbering plan to voicemail integration to manage mailboxes.